Auto Repair and Car Service in Greenfield MA

Helpful Tips for a Smooth Service Appointment Experience 

If this is your first time planning to come into our Service Department, we welcome you!

We ask that you please arrive as close to your appointment time as possible to ensure we have the proper amount of time to go over all of your needs. In addition, to speed the process for you, if your vehicle has never been into our service department, please bring your vehicle registration inside with you, this will aid us in adding all of your information correctly into our system.

Your scheduled appointment time is set for you to meet with your Service Advisor to ensure we have all of your needs properly understood and documented and to go over any other recommended services, This set time is not the exact time we will begin working on your vehicle. Please allow yourself enough time for this process so that we may provide you with the best possible experience.

Under certain conditions we may ask that you have enough time allotted to go on a road test with us to identify the exact issue with your vehicle, in order to ensure we can diagnose and repair your vehicle correctly, the first time, with the least amount of inconvenience to you.

With today's very complex vehicle systems there are times when you may be asked to leave your vehicle with us rather than wait for it. We will do our best to try and determine this at the time we make your appointment based on your description of the concern you are experiencing. Some concerns such as your vehicle not shifting properly, running poorly, electrical issues, as well as many other types of concerns, could take several hours to properly diagnose and repair. Scheduling a drop off appointment ensures we have the time we need as well as you not being under the pressure of having to wait at our facility for an uncomfortable amount of time.

We offer after hours drop off service, our secure drop off box is located to the left of the service and parts entrance. Please completely fill out a provided envelope including your name, reason for your visit and a good phone number to reach you that day. We also ask that you please remember to sign the bottom of the envelope for us.

Thank you, and we look forward to serving you.








Service Center at Brown Motors

Keep Your Vehicle Happy & Healthy with the Certified Service Center here at Brown Motors

If there is one thing that all vehicle owners can agree on, it is that we all want our car, SUV or truck to remain in excellent condition for as long as absolutely possible. You surely spent a great deal of valuable time shopping around and then also spent a great deal of your hard-earned money purchasing the new automobile of your dreams. Therefore, it would only make sense that you would want to protect your investment and do everything in your power to keep your vehicle is pristine shape for countless miles to come down the road.

And for drivers throughout the Greenfield, Shelburne Falls, Montague MA, Orange MA and Bernardston regions, there is no better place to go for high-quality auto servicing than right here at Brown Motors!

Certified Technicians, Affordable Rates, Advanced Equipment, Timely Services & Quality Results

Whether you and your vehicle are in need of a minor service like an oil change, battery test or filter replacement, or in need of a more complex service such as transmission repair, electronics replacement or major work on the engine, our team here in Greenfield can handle the job with ease. They possess the factory training, knowledge and expertise that drivers are looking for when finding a reliable destination to visit for servicing.

In addition, and to enhance the convenience of our customers in Greenfield, Shelburne Falls, Montague, Orange and Bernardston, we encourage you to go ahead and schedule your service appointment online with us for whenever will work best with your busy calendar. Or you can call us as well, whichever you prefer. We actually answer our phones! At 413-318-4015

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